Mike Wheatley
Latest from Mike Wheatley
Salesforce moves to reinvent customer service experiences with generative AI
Salesforce Inc. said today it’s adding yet another artificial intelligence capability to its arsenal with the launch of a new application called Service Intelligence within its Service Cloud, its flagship customer relationship management platform for customer service and support. The new offering is powered by Salesforce’s hyperscale data engine, Data Cloud. The company said it ...
Synopsys turns to generative AI to aid in semiconductor design
Synopsys Inc. said today it’s bringing the capabilities of generative artificial intelligence to the computer chip design software industry. The new Synopsis.ai Copilot is already being used in early access by customers. It runs on Microsoft Corp.’s Azure OpenAI Service and it provides generative AI support via natural language to chip design teams, the company ...
Cisco offers light guidance as new product orders slow, sending its stock lower
Shares of Cisco Systems Inc. fell more than 11% in extended trading today as the company warned it will likely miss analysts’ expectations in its fiscal second quarter by a wide margin. The company expects this to have a knock-on effect, and its forecast for the current fiscal year also came in low. The disappointing ...
Martian debuts novel AI model mapping technology for apps to leverage multiple LLMs at once
Martian Learning Inc. today debuted a new artificial intelligence model mapping technology that it says can achieve better performance at lower costs than any single large language model. The startup said it has also raised $9 million in a seed funding round led by NEA, Prosus Ventures, Carya Venture Partners and General Catalyst. The company ...
Microsoft turbocharges AI development with Fabric, Azure AI Studio and database updates
Microsoft Corp. is raising its game for artificial intelligence developers with a host of updates to its Azure cloud computing platform. At its annual Ignite 2023 conference, the company explained that the success of any AI initiative is limited by the data that’s available to it, so one of the main focuses is on the ...
First dedicated AI accelerators and in-house Arm processors unveiled for Microsoft Azure
Microsoft Corp. is looking to fuel the artificial intelligence and cloud computing ambitions of its customers with the launch of new, dedicated silicon for AI and other workloads. The new chips announced today at Ignite 2023 include Microsoft’s first custom AI accelerator available on Azure, called Azure Maia, which is designed to support workloads such ...
Microsoft brings generative AI copilots to sales and service teams
Microsoft Corp. is building on the launch of its Copilot for Dynamics 365 artificial intelligence tool with the launch of dedicated, generative AI-powered assistants for services and sales teams. Announced at Microsoft Ignite 2023 today, Microsoft Copilot for Service offers AI-powered assistance that’s tailored to the needs of employees at the frontline of customer experiences, ...
Salesforce adds more generative AI features to Sales Cloud
Salesforce Inc. today said it’s infusing its Sales Cloud platform with yet more artificial intelligence capabilities as part of its ongoing push to use the technology to help sales teams sell their products faster and more efficiently and boost their productivity. The new innovations are being delivered to sales representatives, leaders and operations teams, the ...
Dell partners with Hugging Face to help enterprises deploy generative AI on-premises
Dell Technologies Inc. said today it’s partnering with Hugging Face Inc. to help enterprises deploy generative AI models on-premises and get their proof-of-concepts up and running in production more easily. Until now, big cloud providers such as Microsoft Corp. and Google Cloud have largely dominated the generative AI industry, because they provide easy access to ...
Grafana Labs acquires AI startup Asserts.ai to ease application observability headaches
The information technology monitoring startup Grafana Labs said today it’s beefing up its platform through the acquisition of an artificial intelligence firm called Asserts.ai Inc., which has developed technology to help users better understand their observability data. The acquisition of Asserts for undisclosed terms was announced at Grafana Labs’ annual ObservabilityCON event in London, and ...