Paul Gillin
Latest from Paul Gillin
Five9 CEO: Virtual agents will transform our interaction with call centers
With a stock price that has tripled over the past two years and three straight quarters of strong financial performance under its belt, cloud contact center provider Five9 Inc. is on a roll. The San Ramon, California-based company’s software-as-a-service platform has caught the attention of business leaders over the past year as they scrambled to ...
French startup smells an opportunity in digital olfaction
Of the five human senses, smell gets the least respect. It’s the sense people say they would miss the least if they lost it, according to a 2018 YouGov America survey. Nearly half of adults between the ages of 22 and 30 surveyed by McCann Worldgroup said they would give up their sense of smell ...
CYBERSECURITY SPECIAL REPORT
COVID’s silver lining: The race to cloud-based cybersecurity quickens
When security integrator Optiv Security Inc. went into lockdowns more than a year ago, Chief Information Officer Sujan Turlapaty immediately realized what he was up against. “We went from managing 20 to 30 branch offices to 2,500 remote offices,” he said. “The attack surface was much bigger.” That has prompted the firm to overhaul its cybersecurity ...
Pure Storage boards Kubernetes train for software-defined management
Doubling down on the assets it purchased with the acquisition of Portworx Inc. last fall, Pure Storage Inc. today is enabling code-directed storage and data management along with unified visibility and support using the Kubernetes orchestrator for the portable operating platforms called containers. The new features, which are being introduced at the company’s Accelerate 2021 ...
VMware picks longtime executive Raghuram as new CEO
VMware Inc. today chose a longtime insider to lead the company through a major product line makeover and an impending spinoff from parent Dell Technologies Inc. Raghu Raghuram, 58, is currently executive vice president and chief operating officer of products and cloud services. He will take over as chief executive on June 1 following the departure ...
Legion raises $50M to change the rules of hourly workforce scheduling
Legion Technologies Inc., a maker of software for scheduling hourly workforces, today announced it has raised $50 million in a Series C funding round, bringing its total funding to $85.5 million. The Redwood City, California-based company said it grew nearly 400% last year, fueled by the need for businesses to schedule their hourly workers more ...
Talend CEO sees private equity sale as a pit stop on the way to new growth
Talend SA missed analysts’ earnings-per-share in its just-reported first quarter, but the stock barely moved because the announcement was purely academic: The data integration services provider agreed to a $2.4 billion buyout offer from private equity firm Thoma Bravo LP in March and expects to exit the public market in the third quarter. Selling to ...
Dell Technologies embraces ‘as-a-service’ delivery across its product portfolio
Dell Technologies Inc. is kicking off its Dell Technologies World conference today by marking its entry into as-a-service delivery of its products, saying it intends ultimately to make its entire product portfolio available on a subscription basis. Dell is following in the footsteps of other big infrastructure providers such as Hewlett Packard Enterprise Co., Cisco ...
Five9 shares jump on strong growth, higher forecast
Cloud contact center provider Five9 Inc. continues to roll, comfortably beating Wall Street expectations on revenue and earnings in its first fiscal quarter and raising guidance for year. Revenue rose 45% from the first quarter of 2020, to $137.9 million. Net income of $16.1 million, or 23 cents per diluted share, was also up 45%. ...
Gartner sees low-code app development leading strong growth in ‘hyperautomation’ tools
Saying that the category of software it calls “hyperautomation” has “shifted from an option to a condition of survival,” Gartner Inc. predicts the worldwide market for technology that enables hyperautomation will reach $596.6 billion in 2022, up nearly 24% from last year. That includes 54% growth in what the research firm calls “process-agnostic” tools such ...